Questions & Answers
No matter what your needs might be, we are here to help you relax and unwind in one of the most exclusive and accessible hotels in Britain.
These are some frequently asked questions and answers.
Who do we cater for at The St Annes Hotel?
Everyone! Our hotel has been designed and equipped to be fully accessible and we have high tech equipment installed to ensure this. Our rooms on the 4th floor can only be reached via the stairs.
We would prefer guests to be accompanied by their family friends or carers. Guests wishing to travel alone can be accommodated if over 18 and able to care for themselves.
We welcome any age group, but bear in mind that if you are traveling alone you must be over 18.
What time should I arrive and depart for my holiday?
Our rooms are available at 3pm and guests are asked to vacate before noon on the day of your departure. Don't worry if you are planning to arrive before 3pm. We can store your luggage and you can relax in the hotel. We will let you know as soon as your room is available. If you would like, we can also give you a guided tour of the hotel.
Should I bring my own wheelchair?
Yes, please bring your own wheelchair. The hotel does have some wheelchairs however as we have limited stock of these we cannot guarantee they will be available at the time of your stay.
May I bring a pet?
Only guide dogs and registered assistance dogs are allowed. If you intend to bring a guide or assistance dog please advise us at time of booking.
Transportation
The hotel is able to offer a pick up and drop off service from your home in our adapted mini bus, for which an additional cost will be applicable.
What fees would I expect to pay?
All fees shown are for guests in a single, twin or double room and are per person per night. Suite prices are per suite per night. Single occupancy rooms carry a supplement of 50% each night.
As the hotel is open all year round we can arrange block bookings of specific rooms throughout the year. We offer substantial discounts for this, together with discounted rates for group reservations. We cater for all your holiday requirements whether they are full week stays, weekend stays or short breaks. Or why not join us for a Winter Break or our sensational Christmas and New Year Celebration packages. Please see our festive and Winter breaks page for details.
We require a non refundable deposit of £100.00 per person, per break (Terms and Conditions apply).
Additional Information
Our door sizes for every bedroom are between 850mm and 920mm wide. All of our bedrooms have a wheelchair turning circle of at least 1500mm.Our bathrooms are 2.5m by 2.5m with a full wheelchair turning circle.
At the hotel we have an 8 person passenger lift. The lift cart dimensions are 1400mm deep and 1100mm wide. The doors are 800mm wide. There is also a mirror to the rear of the lift car to assist wheelchair users.
There is a 'spending area' at the rear of the hotel for all assistance dogs use.
If you have any questions please don't hesitate to give our friendly experienced reservations team a call (01253) 713108.
